• New Working Arrangement signed between EASA and GCAA
  • Henrik Hololei: Georgia is leading aviation country in Eastern Partnership
  • The Civil Aviation Authorities of Georgia and France signed a renewal of Technical Cooperation Program
  • According to conclusion of ICAO’s official audit, Georgia ranks first in the region
  • Georgia has made significant progress towards civil aviation security oversight
  • Third meeting of the EU-Georgia Joint Committee on the CAA Agreement in Tbilisi
  • The working visit of GCAA to People’s Republic of China
16 2020
News and Statements

09 Jun.'20 | Guidelines for airports and airlines in relation to the infectious disease COVID-19


Guidelines for airports and airlines in relation to the infectious disease COVID-19 caused by the novel coronavirus (SARS-CoV-2)

Measures to be implemented for the prevention of the virus and ensure safety of passengers and aviation personnel


General recommendations:

  • Develop an Emergency Response Plan with description of measures to be implemented in case a suspected case of Covid-19 is identified;
  • Ensure continues communication with national public health authorities;
  • Ensure passenger flow management and marking of mandatory distancing in departure/arrival terminals;
  • At passenger check-in spaces; 
  • At security check points;
  • At customs and passport check points;
  • At resting areas;
  • In the departure hall, passenger boarding bridges and passenger buses, if boarding is not done via bridge;
  • At terminal entrances and exits;
  • At the information desks;
  • At ticketing offices;
  • Inside and outside of shops;
  • In children’s areas;
  • At baggage wrapping places;
  • In first aid rooms;
  • At the drugstores;
  • In restaurants and cafes.
  • Specify areas for people accompanying travelers, and provide them with the relevant information (parking, terminal outside territory).


Requirements to be implemented in a departure terminal:

  • In order to prevent crowding of people, ensure a single line entry and exit ways to/from the terminal;
  • Ensure that access to the terminal is allowed only to passengers, persons accompanying travelers with disabilities or children and airport staff; In case airport terminal layout allows so, it is acceptable to isolate general service zones (banks, luggage wrap, booking areas, cafes, etc.) and passenger handling zones. Only passengers and airport staff are allowed to enter the passenger handling areas; 
  • Provide calibrated video and/or thermal screening devices at the entrance of the terminal in order to control airport staff member’s and passengers’ health conditions via thermal screening.  In case the passenger with temperature 37.5°C and higher is identified, register such passenger and immediately call the emergency hotline number 112.
  • Allocate a special isolation room(s) for those who have symptoms or are suspected to be infected by Covid-19;
  • In coordination with national public health authorities, designate persons for the assessment of passenger health conditions (to exclude the symptoms of respiratory infection). Such persons should undergo relevant training.
  • Arrange the information boards (multilingual) detailing the measures aimed at preventing spread of the COVID-19;
  • Ensure regular announcement of measures aimed at preventing spread of the COVID-19 by video/audio messaging;
  • Ensure regular cleaning and disinfection of frequently touched surfaces (escalator handrails, ATM buttons, etc.) every two hours;
  • Ensure the physical distancing of at least 1.5 meters (exemption can be made for family members), especially during the check-in, security check and boarding procedures and while waiting at resting zones;  
  • Passengers and airport staff are required to wear a face mask (exemption can be made for children under the age of six);
  • Equip the passport and baggage screening areas with common protection measures, i.e. transparent protective screens; 
  • Equip the airport staff with the personal protection equipment:
  • Face masks (to be replaced at intervals of 4 hours);
  • Glasses/protective shield;
  • Gloves.
  • Ensure the passenger handling areas with 60-70% alcohol-based hand sanitizing solution; 
  • Ensure regular disinfection of passenger handling areas;
  • Ensure natural ventilation of enclosed areas/premises. If natural ventilation is unavailable, use ventilation devises which take the increased air flow from outdoor, circulate and return air outward.  Establish an engineering control over operation of ventilation system (including monitoring for filter clogging). 
  • Ensure disposal of used single-use tissues and other hygienic waste in a tightly closed containers (with foot pedal opener) padded with single-use plastic bag.
  • Ensure wet cleaning and disinfection of crowded places in accordance with Annex 6 to the Order № 01-123/o of the Minister of Internally Displaced Persons from the Occupied Territories, Labour, Health and Social Affairs of Georgia on the ‘Measures to prevent the spread of infection (COVID-19) caused by the Novel Coronavirus (SARS-CoV-2)’; 
  • Minimize cash turnover or, in case or cash payment, ensure the availability of the 60-70% alcohol-based sanitizing solution on the spot.


Requirements while onboard:

  • Aeroplane operators should ensure, to the extent possible, physical distancing among passengers.
  • No passengers should be admitted onboard without medical face masks.
  • Health safety promotion materials on several languages should be widely available in the aircraft cabin, or the passengers should be regularly instructed via video and/or audio messaging.
  • Crew members should be equipped with appropriate personal protective equipment (face mask, goggles/face shields, gloves). Uniforms should be changed daily, and where uniforms cannot be changed daily, a protection suit should be used as an alternative. Cabin crew should be trained in the proper use and disposing of the PPE (personal protective equipment).
  • Cabin crew members shall be trained in the passenger handling/serving procedures onboard during the pandemic.
  • Crew members should be instructed to minimize close contact with passengers.
  • Onboard service should be minimized;
  • Reduce the use of individual air supply nozzles to the maximum extent possible.
  • Aeroplane operators using the recirculation of cabin air are recommended either to install and use HEPA filters, according to the manufacturer’s specifications, or to avoid the use of cabin air recirculation entirely, provided it is confirmed that this will not compromise any safety critical functions (e.g. avionics cooling, cabin pressurization etc.). When HEPA filters are installed, recirculation fans should not be stopped, but increased fresh air flow should be used by selecting high pack flow whenever possible.
  • Restrict provision of catering service for short-haul flights with the duration of less than 3 hours. Otherwise, provide for pre-packaged and sealed food and drink products, such as canned drinks.
  • Provide catering for passengers seated in one row successively, so that they do not remove face masks simultaneously.
  • Restrict onboard duty free.
  • Airlines in coordination with Airport Operators and Health Organizations at the destination locations should ensure completion of the Passenger Locator Cards (PLC). The PLC is developed for public health services. The card shall be filled in legibly, preferably through the electronic provision of information (QR code, mobile application, etc.) The prompt availability of passenger locator data is extremely important for effectiveness of contact tracing operations in order for public health authorities to identify and notify people who were sitting in close proximity to an infected case and to give them advice accordingly.
  • Instruct passengers to occupy only their allocated seats.
  • It is strictly prohibited to change seats without prior permission of the cabin crewmember.
  • Provide hand sanitizers and instructions for their applicable usage at a proper location.
  • Provide means for safe disposal of used tissues and other hygienic waste in tightly closed container, padded with single-use plastic bag.
  • Provide workplaces with 60-70% alcohol-based hand sanitizing solutions for proper hand hygiene.
  • In the event that, after take-off, a passenger shows symptoms compatible with COVID-19 such as fever, persistent cough, vomiting, diarrhea, difficulty breathing or other flu-like symptoms, the following measures should be considered:
    • Contact destination airport or appropriate national healthcare services and follow their instructions.
    • The crew should make sure that the passenger is wearing their face mask properly and has additional masks available to replace it.
    • In case the mask becomes wet after coughing or sneezing, instruct passenger to immediately replace it.
    • If a face mask cannot be tolerated, the sick person be provided with disposable tissues and should be instructed to cover their mouth and nose with it when coughing or sneezing.
    • In the event the passenger is having difficulty breathing, medical assistance should be sought and oxygen supplementation offered.
    • An isolation area should be defined, leaving, if possible, two (2) rows of seats cleared in each direction around the suspected passenger.
    • Taking into consideration all factors, where possible, the suspected passenger should be seated in the last row window seat, preferably on the side of the aircraft where the Outflow Valve is. 
    • Where possible the lavatory closest to the suspected passenger should be specifically designated for them and not be used by the rest of the passengers or the crew.
    • After the flight has landed and other passengers have disembarked, the isolated passenger and, where applicable, crew members should be transferred in accordance with the instructions provided by the local public health authorities. Further activities shall be determined in accordance with test results.
  • Clean/disinfect the aircraft after each flight in accordance with Annex 6 to the Order № 01-123/o of the Minister of Internally Displaced Persons from the Occupied Territories, Labour, Health and Social Affairs of Georgia on the ‘Measures to prevent the spread of infection (COVID-19) caused by the Novel Coronavirus (SARS-CoV-2)’


Requirements for the arrival terminal:

  • Entry thermal screening for arriving passengers should be ensured. Passengers having fever should be dealt with in accordance with the instructions of the local public health authorities.  
  • Ensure proper physical distancing (not less than 1.5 meters) between the passengers.
  • Passengers are required to wear face masks.
  • Handling personnel should be equipped with personal protective equipment (mask, gloves, goggles/face shield as appropriate).
  • Allocate separate exit way for crewmembers, disabled persons and passengers traveling with minors.
  • Make sure all passengers and personnel wear face masks at all times (with the exception of children under 6).


Preparation of passenger buses:

  • Instruct crew on the passenger handling procedures and safety measures during the pandemic.
  • Install temporary transparent shield near the driver cabin.
  • Ensure drivers wear face masks and gloves (as appropriate).
  • Instruct passengers to wear masks in closed space.
  • Regularly clean driver cabin and passenger seats. Use disinfecting solutions daily, after each service.
  • Pay attention to inner and outer handles, steering wheel, and instrument panel.
  • When cleaning passenger salon, clean the head and armrests with disinfecting solution.
  • Ventilate/aerate the vehicle regularly.


Clean/disinfect the bus after each trip in accordance with Annex 6 to the Order № 01-123/o of the Minister of Internally Displaced Persons from the Occupied Territories, Labour, Health and Social Affairs of Georgia on the ‘Measures to prevent the spread of infection (COVID-19) caused by the Novel Coronavirus (SARS-CoV-2)’


Preparation of Airport:

  • To meet the abovementioned requirements, all international airports in Georgia are required to:
    • Appropriately mark passenger servicing spaces, decrease availability of armchairs to ensure proper distancing.
    • Ensure thermal screening before departure.
    • Equip personnel with PPE.
    • Regularly clean and disinfect terminal infrastructure.
    • Ensure availability of hand sanitizers.
    • Manage passenger queues with proper distancing.
    • Ensure regular cleaning/disinfection of passenger buses.
    • Ensure passengers are regularly informed about the safety measures (wearing masks, maintaining physical distancing and hygiene) via video/audio messaging.
    • Display safety promotion material in the terminal – posters, banners and other visual aids concerning the COVID-19 preventive measures.
  • Act in accordance with temporary guidelines issued by the Ministry of IDPs from the Occupied Territories, Labour, Health and Social Affairs of Georgia regarding the cleaning of non-medical establishments, exposed to COVID-19 infection.

Present guidelines will be regularly assessed and reviewed alongside with the epidemiological situation.

The Guidelines have been developed by the Ministry of Internally Displaced Persons from the Occupied Territories, Labour, Health and Social Affairs of Georgia in collaboration with the Georgian Civil Aviation Agency (GCAA).

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